Meet Esquify's Creation: DocuTix™
DocuTix™ streamlines reviewer-to-manager communication. This feature helps supervisors better organize and triage reviewer inquiries while maximizing reviewer productivity and coding accuracy.
*DocuTix™ is available natively in both the Esquify application and Relativity.
Maximize Reviewer Productivity & Accuracy
Easily Create & Route Questions
Reviewers can easily ask questions about documents and route to managers directly from the Relativity document view, increasing productivity and streamlining communication.
Simple Ticket Management & Triage
Managers access and triage document specific questions in one place, allowing them to quickly provide answers to their team members on the fly.
Build a Virtual Knowledge Base
Leverage existing DocuTix™ Q&A as a virtual knowledge base for Reviewers to both reference and find answers to their questions.
Surface Actionable Insights
View and manage DocuTix™ by status, including visibility into average response and complete time for tickets. Managers can also see a full list of tickets and sort based on metadata like question topics, document ID, status, creator, and more.
Understand Trending Tags
Managers can analyze DocuTix™ topic frequency by case to understand trends in question context and incorporate into Reviewer training.